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Serving Santa Clara, San Mateo, & Alameda Counties

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FAQ

Possible Solutions to Common Questions

  • Who shall I call to report an emergency?
    Please call your HOAs emergency number or Customer Service Department.
  • Who shall I contact with a landscape concern?
    Please contact your Property Manager or Landscape Committee/chair person.
  • Leaking Sprinklers?
  • Check irrigation valve for possible cracks.
    Possible broken valve in diaphragm.
    Rock in valve setting area.
  • Water Draining from Sprinklers?
  • Last head on sprinkler line or lowest head on sprinkler line.
    Install check valve at the sprinkler or in the sprinkler line.
  • Sprinklers Still Running?
  • Valve has not closed or diaphragm may be leaking.
    The solenoid is not closing.
    Debris in the valve seat prevents sprinklers from closing.
    Controller malfunction.
    Valve stem is wide open and needs to be turned down.
  • Sprinklers Watering the Street or Sidewalk?
  • Worn racket in sprinkler body.
    Broken sprinkler head.
    Difficult angles to water with present sprinkler.
    Adjust sprinkler nozzle.
    Consider a pressure regulator.
  • BackFlow Discharging?
  • Debris in the valve seats-disassemble and clean.                        
    Valve seat is worn-replace rubber gaskets.

Water Saving Tips

    1. Please Don’t Water the Sidewalk
      Adjust sprinklers so only your lawn is watered and not the house, sidewalk or street. Choose shrubs and groundcovers' instead of turf for hard to water areas such as steep slopes and isolated strips and patches of lawn.
    2. Run-Off? Shorten Your Watering Time
      Have you noticed that water runs off your lawn easily and hits the sidewalk? Try dividing your watering time into shorter periods to allow for better absorption.
    3. Don’t Water on Windy Days
      Don’t water your lawn on windy days when most of the water blows away or evaporates.
    4. The 3 M’s: Mulch, Mulch, & Mulch
      Spreading a layer of organic mulch around plants retains moisture and saves water, time and money.
    5. Drip Irrigate Shrubs & Trees
      Use drip irrigation for shrubs and tress to apply water directly to the roots where it is needed.
    6. Forget the Watering Schedule
      Rather than following a set watering schedule, check for soil moisture two to three inches below the surface before watering.
    7. Do You Know the Right Technique for Watering Sloping Lawns?
      To decrease water from being wasted on sloping lawns, apply water for five minutes and then repeat two to three times.
    8. Check Valves for Leaks
      Remember to check your sprinkler system valves periodically for leaks and keep the sprinkler heads in good shape.
    9. Quick: Where is Your Master Water Shut-Off Valve?
      Know where your master water shut off valve is located. This could save water and prevent damage to your home.
    10. A Fine Mist Might Miss the Mark
      Use sprinklers that deliver big drops of water close to the ground. Smaller water drops and mist often evaporate before they hit the ground.
    11. Aerate Your Lawn Annually
      Aerate your lawn at least once a year so water can reach the roots rather than run off the surface.
    12. Set Your Mower on “High”
      Adjust your lawn mower to a higher setting. A taller lawn shades roots and holds soil moisture better than if it is closely clipped.

Water Conservation Requirements By City